Mission Statement

The W.E. Davis Insurance Agency is an independent insurance agency serving individuals and businesses in Franklin and surrounding counties.

We are first and foremost a group of people serving people. Therefore, our values are people values.

We believe in the following values:

To our clients:

We will be honest:

Recognizing that all people make mistakes, we will admit and take responsibility for them. We know as a local independent agency, we can not be all things to all people and will be up front with those persons who are better served elsewhere.

We will be timely:

Our clients and prospects want things done quickly. We will strive to return quotes within 24 hours; provide changes within two working days; and return telephone calls the same or next day at the latest. We will strive to answer each phone call before the third ring

We will be thorough:

Doing things from beginning to end is important. We will look not only at specifics that may be important at the time, but also at long range goals of each client. We will look at our clients as clients, and not just policyholders.

We will educate:

We acknowledge that insurance can be complicated and a large part of our mission is to explain in a understandable way, the concepts, coverages, conditions and exclusions in insurance policies. We want our clients to be well informed so they can make intelligent decisions regarding their insurance program.

We will be compassionate and friendly:

Insurance is dealing with people. We recognize that when our clients call us, many times they are involved in catastrophes and situations which are difficult, frustrating and economically as well as physically painful. We will take this into consideration and lend not only financial support, but moral support. We will listen even when we are busy.